October 14, 2020 in Learn
Inclusive Design Series (3 of 4): The Importance of User Research
I’ve spent most of my career working with startups, as the sole designer or alongside a handful of designers. I’ve never worked with a user researcher whose sole focus is on user interviews and usability tests. It can feel intimidating…
September 3, 2020 in Learn
Inclusive Design Series (2 of 4): The Limitations (and Possibilities) of Empathy
Throughout user research and UX design in general, empathy is a guiding force. “Put yourself in the user’s shoes to understand their perspective,” they say. While you can empathize with a user, you have not shared the same lived experiences….