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Smiley, the 37signals Customer Support Happiness Report

Following up after our discussion yesterday of 37signals’ office, I had to share the link to their new Customer Support Happiness Report. What an amazing idea! They let anyone come to the site and see how customers are reviewing their interactions. Transparency like this is hard to find, and I’m really excited that they’re sharing the information.

Do you measure happiness with your users and customers? If so, how?

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