It’s Monday, so this roundup is devoted to all things and people in web design (ux, photo, illustration, art, graphics, CSS, jQuery, tutorials, project/product management design, and more).
- Forrester’s 2011 Customer Experience Predictions
- 10 Designers Share the Process of Creating Their Amazing Design Work (via @ibrandstudio)
- Possibly the *best ever* Flickr pool for designers, Interface Insults
- Just great writing here, The Web is a Customer Service Medium
- Designing with video players? Meet a big timesaver, Clamp.js
Handpicked by Chrissie (@tenaciouscb)